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Customer Success Story · Media, Publishing & Marketing

How a specialist B2B media publisher turned scattered reporting into renewal-driving intelligence.

A publisher with no dedicated data function was running campaign reporting manually across five disconnected platforms. Inflexion Analytics deployed one managed, GCP-native analytics layer, and advertiser renewals climbed from the high-40s to around 70%.

The Problem

Reporting was manual, slow, and disconnected from commercial decisions.

Manual reporting

The ad-ops team spent days each week building performance reports in Excel per advertiser, with delivery lagging well after each campaign.

Data fragmentation

Campaign data lived across ad server, GA4, SSP dashboards, an email ESP, CRM and finance, with no automated reconciliation.

Inconsistency

Format and timing varied per advertiser, with no structured feedback loop tying performance back to renewal conversations.

Opaque margins

Platform and technology costs were not mapped against attributed revenue, making true margin decisions impossible.

Publishers with consistent, structured performance reporting see advertiser renewal rates of 65 to 80%, against 40 to 60% for those without. Scattered reporting is quietly costing renewals.

The cost of doing nothing

The Impact

Measured outcomes across renewal, turnaround and decision velocity.

From ~48% to ~70%
70%

Advertiser renewal rate

Achieved within two quarters of deploying automated, consistent reporting.

Days to same-day
80%

Turnaround reduction

Automated same-day dispatch replaced slow manual Excel builds.

Faster commitments

Decision velocity

Advertisers commit to their next campaigns faster with structured reports.

Our Approach

A structured, managed engagement.

Discover

Discovery & assessment

We map your full data landscape, documenting data availability, quality issues and reconciliation gaps before any build begins.

Build

Build & configure

Data connections and the warehouse are established, dashboards are designed, and AI agents are configured, tested and handed over.

Operate

Operate & iterate

Post-launch, Inflexion manages the full pipeline. Regular reviews identify new data sources to integrate and further agents to configure.

Before & After

Structural problems mapped to concrete capabilities.

Delayed report delivery

Reports landed well after campaign end, limiting actionability.

Automated reporting

Looker-generated reports dispatched on schedule with no manual build.

No feedback loop

Sales had no consistent data during renewal conversations.

AI-generated summaries

Plain-English campaign commentary grounded in warehouse data.

Cost opacity

Platform fees were not mapped against generated revenue.

Spend Analytics

Net margin by channel with a cost-efficiency view updated daily.

The Platform

A single pane of glass for the whole operation.

Campaign performance
Revenue trend, rolling 90 days
Renewal rate
70%
Reports automated
100%
Live AI agents
6
Revenue by channel

Ready to turn your reporting into a growth engine?

Let's talk about how a unified analytics and AI layer could work for your business.

Get in touch
‹ Back to the story Solution · External

Performance Analytics.

The advertiser-facing layer. Every campaign is reported in the publisher's own brand template, same look, same cadence, same KPI definitions, generated automatically from the unified model. The advertiser experience is consistent; the production effort is zero.

Automated reporting

Every advertiser receives a weekly report in the publisher's own brand template, generated directly from the warehouse and dispatched without manual intervention. Impression delivery, viewability, CTR, conversion events and revenue contribution are broken out by placement and creative, shipped same-day, every week.

KPI normalisation

Different ad systems measure the same metric in subtly different ways. A "view" in GAM is not a "view" in an SSP. We unify these into a single normalised KPI layer, so advertisers compare newsletter and display performance like for like, not vendor-by-vendor approximations.

Benchmarks

Every metric is benchmarked against an anonymised, sector-specific peer set, so the advertiser sees not just their viewability, but how it compares to the typical campaign in their vertical. Reporting shifts from "here is what happened" to "here is how you did versus the market".

Narrative AI

Each report includes a plain-English summary auto-drafted by Inflexion's narrative agent, grounded in the same dataset the numbers come from. A human reviewer signs off before dispatch, and no raw model output is ever sent to an advertiser.

‹ Back to the story Solution · Internal

Spend Analytics.

The internal P&L view. Spend Analytics reconciles every line of platform cost against the revenue it supports, turning the technology stack from a cost centre into a managed margin line.

Margin

The dashboard reconciles platform costs, ESP fees, ad-serving costs and allocated headcount against attributed revenue. Margin is calculated at channel, placement and advertiser level, refreshed daily. Leadership can finally answer "which advertiser is actually profitable?" without a week of finance work.

Vendor ROI

Each line item in the technology stack is mapped to the revenue it enables. Vendors that fail the cost-vs-contribution test surface as candidates for renegotiation or removal, most engagements find two or three whose annual fee exceeds their contribution.

Concentration risk

We monitor advertiser revenue concentration daily. When any single advertiser exceeds a set share of direct revenue, a Slack alert is sent to the commercial lead with the underlying breakdown. Concentration risks no longer build silently.

Spend Watchdog

The Spend Watchdog agent compares live spend against the approved budget for each vendor and channel. Variance beyond a threshold triggers an alert before the month closes, not after. Mid-month corrections are now possible.

‹ Back to the story Solution · Agentic

Agentic AI Layer.

Always-on intelligence on top of the unified model. A small fleet of specialised agents watches the data continuously and surfaces what matters, so the team intervenes when it counts, not when it is reviewed.

Anomaly agent

Watches CTR, viewability and fill rate continuously and flags statistically significant deviations from the trailing baseline. Alerts route to Slack with the affected campaigns, the delta, and a one-paragraph explanation, the same morning, not two weeks later.

Narrative agent

Each Monday a portfolio-level narrative summary is drafted: what moved, why it likely moved, which advertisers need attention. The commercial team reviews and edits before the sales meeting, which now starts with insight, not slide-building.

Forecast agent

Produces a rolling forecast with confidence intervals, derived from CRM booking signals, seasonality and historical revenue. It refreshes daily as new bookings land, so the board sees a real range, not a once-a-year target.

Managed service

Every agent is built, configured, monitored and improved by Inflexion. No prompt-engineering or LLM-ops capability is required from your team. You consume outcomes; we own the engineering.